Sales Training, Leadership Development & Customer Service

Sales Training, Leadership Development & Customer Service
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Selling Solutions? You Better Know The Problem

"Selling Solutions" can be a very effective method for ensuring your customer is getting the most value out of what you have to offer. However, many sales leaders implement "solution" selling in order to fit more of their products into the pitch. Meaning, they aren't really selling solutions, they are cross-selling or up-selling more products or services. To sell solutions effectively, one must understand
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The Power of Positive Feedback

What we have concluded from working with thousands of coaches, managers and sales people is that coaching feedback needs to be specific, focused on behavior and provided in a timely fashion. When we ask people about the coaching feedback they receive, the reviews are mixed. The comments we hear sound something like this: "She tells me when I am not doing a good job." "I have been told
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Three Things You Must Know When Selling To Businesses

1. Customers only care about you if you care about them It is amazing how many sales training programs and managers teach an adversarial approach to customers. This rarely works and it makes selling a chore for both the customer as well as the sales representative.  More and more customers are seeking self-serve mechanisms to avoid the selling experience altogether. Don't be sales "road kill".
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